Returns

We accept a paper or email receipt as proof of purchase. If you do not have a receipt, we may be able to locate your order using the phone number or email address provided at the time of purchase.

Yes. There is a return shipping fee of $9.99 for each shipment. For bike returns, there is an additional $99 restocking fee. To avoid additional charges for damage or shipping costs, bikes must be returned in the original box.

Online purchases can be returned online or at any of our 30+ store locations. Purchases made in-store must be returned in-store. Find a Sun & Ski Sports location near you. If you have any questions, you can also chat with one of our Outdoor Experts.

You can start a return online – just follow the prompts! For additional information, chat online with an Outdoor Expert.

A return shipping fee of $9.99 will be deducted from your refund when using the prepaid FedEx label provided through our return portal. You will receive a confirmation email with a QR code and return label that can be dropped off at any FedEx or Walgreens location.

You can track the return status anytime through My Account or by using your order number.

Note: If you are returning a bike, please note that a $99 restocking fee applies. Bikes must be returned in the original box to avoid additional charges for damage or shipping.

Due to the high cost of shipping bikes and the time required to reinspect and repack them upon return, we charge a $99 restocking fee to help cover these expenses.

If you receive a damaged or defective item, please contact us through chat, email, or call 866.786.3869.

Refunds for eligible items will be processed within 2-3 business days. Refunds requested within 30 days of purchase will be issued to the original form of payment, minus any return shipping fees. Returns made between 30 and 60 days are eligible for store credit only. Returns are not accepted after 60 days.